WooCommerce is a popular plugin for WordPress that turns a website on this platform into a full-fledged online store. FreedomPay develops and maintains a payment gateway plugin for WooCommerce / WordPress. The documentation is written considering the 1.9.14 version of the plugin. The plugin is available in the WordPress plugin directory: FreedomPay Payment Gateway.
Further instructions for using the plugin assume that you are already a FreedomPay client, and you can request the data necessary for setup from the manager or obtain it using your personal account.
For the payment system to work correctly, the following steps should be taken:
Plugin installation - directly adding a plugin to a website using the plugin directory.
Plugin configuration - setting up key data required for payment such as Merchant ID and Merchant Key in the FreedomPay plugin.
After completing all the above steps and fully checking the functionality of the integration, you can start using the plugin. It is also worth paying attention to the mandatory plugin update, carried out both for payment security purposes and to support newer versions of WordPress / WooCommerce.
What to do if there is a problem with the plugin?#
If you have questions about the plugin, or you have noticed an error in its operation, there are several options for solving the problem:
If you are already a FreedomPay client, you can contact a manager who will personally consult you.
If you are not a FreedomPay client yet, you can write to the support email: support@freedompay.kz.
When contacting a manager or by email, it is imperative that you describe in as much detail the issue you are having and provide the basic data of your WordPress site.
To obtain them, follow these steps:
Open your website Dashboard:
Select the “Tools” item on the left panel, select the “Site Health” sub-item:
Select the “Information” tab:
Click on the “Copy site info to clipboard” button:
Paste the copied text either into a text file (for example, using Notepad, Microsoft Word or any other text editor), or directly into the letter if you are contacting support@freedompay.kz, and send this data along with the request.
Please remember, this information is critical to ensure that your issue is addressed as quickly as possible!
